Support
We fully support our customers because our industry deserves better
Deswik offers a range of support and training offerings to help you get the best experience from your Deswik software purchase. Deswik has support and training locations around the world. You can reach us via phone, email or the web.
To phone or email us, please contact a Support Center in your region:
Asia Pacific
E: support@deswik.com
North America
E: support@deswik.com
Peru: +51 973 596 864
Colombia: +57 310 6422477 E: support@deswik.com
Africa
E: support@deswik.com
Europe & CIS
E: support@deswik.com
Brazil
E: support@deswik.com
Deswik support personnel can use remote control tools to reduce the time to resolve your issues. If instructed by Deswik Support staff, please initiate a remote session by downloading and running this application. (Note administrator privileges on your computer are not required).
Deswik.vCAD and Deswik.vSched are free, standalone applications that are intended to improve communication of mine plans and schedules to stakeholders who receive outputs from the Deswik Suite. Unrestricted by licensing, both Deswik.vCAD and Deswik.vSched can be installed on any of the latest Windows systems ensuring that every stakeholder in your mine planning process has access to the latest mine schedule.
Both Deswik.vSched and Deswik.vCAD cannot be used to evaluate the capabilities of the full Deswik.Suite. Please contact sales@deswik.com if you wish to evaluate Deswik.Suite or any of its components.
Deswik.Suite minimum and recommended specs
While there’s some basic underlying hardware requirements for Deswik.Suite to perform well, the hardware spec required for workstations / PCs / laptops can vary depending on your use case and data sizes.
| Minimum for Viewing and Drafting1 | Minimum | Recommended | Huge Models2 | |
|---|---|---|---|---|
| Processor | Quad Core 2.5Ghz+ | Quad Core 2.5Ghz+ | Quad Core 3Ghz | Quad Core 3.5Ghz+ |
| RAM | 8GB | 16GB | 32GB | 64GB |
| Video Card (4) | Integrated | 1GB Video Card | 2GB Video Card | 4GB Video Card |
| Display resolution (5) | 1920 x 1080 | |||
| Hard drive | SSD Hard Drive | |||
| Operating System (6) | 64 Bit versions of Windows 10 or Windows 11 | |||
| .NET Framework | 4.7.2 or higher | |||
| Visual C++ runtime libraries | 2010, 64-bit, version 10.0.40219 or higher | 2012, 64-bit, version 11.0.61030 or higher | 2013, 64-bit, version 12.0.21005 or higher | 2015-2022 64 bit, version 14.38.33135 or higher | |||
| Microsoft Access Database Engine 2016 Redistributable | 16.0.5044 or higher | |||
Workstation requirements detail
1. Lower spec machines may be able to run Deswik.Suite for viewing and drafting purposes, however the size of the file / data being loaded will be the limitation on the minimum spec machine required.
2. Typically large open cut coal models.
3. Recommended configuration for optimization using Deswik.GO
4. A note on Video Cards
- Nvidia or AMD cards are supported BUT Nvidia cards are preferred and have proven to provide better performance with Deswik.Suite.
- Intel integrated graphics cards are supported on a “reasonable efforts” basis and only under the following conditions:
i. The card is an Intel Skylake generation or higher card https://en.wikipedia.org/wiki/Intel_Graphics_Technology#Skylake
ii. The latest Intel graphics card drivers are installed
iii. The customer understands that integrated graphics cards will provide significantly poorer performance and may lack some functionality as opposed to a dedicated graphics card.
- All video cards must support OpenGL 4.3 or above. Video card drivers need to be up to date (no more than 12 months old).
- Please note additional GPU requirements for specific features are listed in the table Additional Specific GPU Requirements.
5. Lower display resolutions may work, but some controls may not be visible in some configurations.
6. Deswik follow the Microsoft Windows lifecycle for supported operating systems. For further details please refer to the Windows lifecycle fact sheet available from https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet. Deswik recommends your operating system is up to date with vendor approved drivers and BIOS.
ADDITIONAL SPECIFIC GPU REQUIREMENTS
| Hardware-accelerated texture mapped images (Optional feature enabled in Tools | Options that improves rendering of very large images) | Support for OpenGL 4.6 and GL_ARB_sparse_texture2 extension e.g. Nvidia Quadro P or T-series, GTX 10-series, RTX-series, and newer cards |
| Order Independent Transparency Allows drawing of complex overlapping scenarios of multiple transparent figures. Automatically used when supported | Support for OpenGL 4.2 and GL_ARB_fragment_shader_interlock extension e.g. Nvidia Quadro P or T-series, GTX 10-series, RTX-series, and newer cards. Intel Core i3/i5/i7 3rd gen or newer |
| Point Clouds (Deswik.AdvSurvey) | Support for OpenGL 4.5 |
| Point Clouds (Deswik.AdvSurvey): Dynamic Filters | Support for OpenGL 4.6, GL_ARB_sparse_texture2 extension, and 4096MB of video RAM |
IT INFRASTRUCTURE REQUIREMENTS FOR DESWIK.SUITE
| Network | Gigabit network (all links) from workstation to file server |
| File Server | File server to use SAS or SSD hard drives (not Near-line SAS or SATA) |
SERVER REQUIREMENTS FOR NETWORK LICENSING COMPONENT – BASED ON 2019.1
| Type | Physical or Virtual |
| Processor | Dual Core 2.5Ghz |
| RAM | 2GB |
| Operating System | Windows 2012 R2 Server, or above (64 Bit only) |
| .NET Framework | 4.6 or above |
While there’s some basic underlying hardware requirements for Deswik.Suite to perform well, the hardware spec required for workstations / PCs / laptops can vary depending on your use case and data sizes.